ADT Tech did an excellent installation of our new wireless security system including camera and motion sensor plus garage door. He also instructed us on how to use the system properly.
But this was just the end of an excellent process. I called ADT in the morning and entire system installed same day.
Great customer service.
Thanks and congratulations.
My wife and I had an ADT Pulse security system with an outdoor camera installed on the 4th. Our technician was Juan Nunez. He did an amazing job and was extremely professional. The installation was quick and everything works flawlessly. He showed us how to work the system on the keypad, online, and on the ADT Pulse app for iPhones. I want to say thank you for having a professional technician who showed up on time and worked efficiently.
I have been a customer with ADT for two years now and are very happy with our service. We wanted a camera in our home and yesterday Don Engstrum, the original installer, came out to install our new products. I didn’t know we were getting a whole new system with WiFi and he did an excellent job. He was very neat with the work he did and he gave us all the time needed explaining the new system and answering any question that we had. ADT and service people like Don are reasons people stay with a good company and I hope he gets recognition for the fine work he does.
We just wanted to take this opportunity to thank two or your employees for some superior service. You don’t get customer service like what we experienced from Chad and Ken very often these days. We certainly hope you recognize these two excellent employees for what they did. They represented with excellence and you are very fortunate to have them working for you.
My name is Bryan Petrosky, I live in Greeley Colorado, I house was broken into and robbed on Monday I would like to thank you for all your assistance and the gentleman installing the system is very professional and knowledgeable about the product and its installation. I can not compliment you enough for all your service.
Our installer Juan Graveran was a very polite, intelligent installer with a wonderful sense of humor. He could keep up with my husband which is very hard to do. It was a pleasure having him here to do our installation. You should be very proud to have such a wonderful young man working for you. He made me very comfortable with the installation and answered all of my questions. If we need any work done or want to upgrade our system we would like to have him come back and do the work.
I’ve been an ADT customer for 11 years. Recently I moved and debated about whether to go with AT&T Home Security or stick with ADT. Admittedly, ADT offered me flawless service, so I called you. Your technician, Wes Jeanblanc, and his supervisor, TJ Salice, were exceptional, explaining the new system in detail, pricing, service and working with me to get exactly what I wanted. They single-handedly convinced me that I made a great decision to stay with ADT.
I just had my ADT Alarm System installed at my new home and wanted to let you know that I had a fabulous experience with my installer from Alarm Team. He was a great installer, subtle sales guy and genuinely nice guy. His name is Al, said he had been with you guys for 12 years or so out of Greensboro. Super Job.
We had the ADT system installed this morning and although I don´t usually write reviews about service, I was so impressed that I asked for an email to send in a review for the excellent service we received. First of all Gil Matos, the tech, was exactly on time which is very unusual and it was a pleasant surprise. He explained everything in an understandable and concise manner, shared other options that we could add, and not only demonstrated the system but also had us work it while he was here. He was very professional, courteous, and patient with my questions. Mr. Matos is definitely a tremendous asset to your company and a very reputable representative for your installation services. Thank you for such a positive experience with the installation of the ADT security system. We will share our experience with our neighbors.
I am very happy with the installation process. The technician arrived on time and quickly and smoothly explained us the installation process. He then proceeded to the work keeping us informed of every step during the process. At the end he gave us a comprehensive tutorial on how to operate the system correctly. I don´t think there would have been anything more we could have asked. He was truly wonderful.